Volunteer Scheduler ProVSP Help TopicsWeb Terminal Usernames and PasswordsHow can I retrieve login information should a volunteer lose it?

How can I retrieve login information should a volunteer lose it?

Should a volunteer lose their login information, they can retrieve this by clicking on the "Forgot your username or password?" link on the Web Terminal login page and then entering their email address as it appears in VSP.  This will automatically email them the information they need.

As the administrator to VSP, you can retrieve volunteers' login info by going to the Web Terminal pane of the program, clicking the "Login as..." button at the bottom of the screen, and then selecting the name of the volunteer from the list.  This will display their username, and if they have not changed their password from the temporary one generated when their account was created, it will show their password as well. The username and password can also be changed here by clicking on the arrows to the right of each.