How do I get started with VSP as quickly as possible?
To get started as quickly as possible:
Use the Quick Start Guide, which can be found along with other resources on the VSP Help Center.
Online Documentation
Chapters
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VSP Trial 5
- What version is the VSP trial?
- Do I need to finish the 15 day trial before I purchase? What if the trial ends and I am not ready to purchase?
- How do I get started with VSP as quickly as possible?
- Can I save the trial data so I do not have to do the set up steps again?
- I purchased a new subscription and all of my trial data is gone, how can I get it back?
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Licensing and Installation 22
- How do I install VSP on an additional computer?
- How do I uninstall VSP from one (subscribed) computer and install it on a new computer?
- Does it count as two computers if one person has the program installed in two locations?
- How can I see which computers have VSP installed for my subscription and uninstall an installation if necessary?
- VSP System Requirements
- I’m having trouble installing the update. What should I do?
- What do I do if my Activation or Evaluation code is not working?
- Remove or uninstall VSP when a computer crashes or people change positions
- Transfer VSP to a new scheduler
- View and manage your VSP installations online
- Make the text inside VSP larger so it's easier to read!
- Limit administrator privileges on certain installations
- Error Message: 'Exception Thrown: Attempt to convert non-date value'
- How do I renew my VSP subscription?
- Password protect VSP
- If I password protect my copy of VSP, does it affect other copies of VSP on my license?
- Forgot password to protect VSP on my computer
- Using VSP in Read-only mode
- How many schedulers can use VSP
- I downloaded Volunteer Scheduler Pro but can't find it on my computer! Where is it?
- How do I install VSP on a new computer?
- Error message: "This app can't run on your PC"
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Billing and Account 13
- What does unlimited tech support include?
- How does billing for text messaging work?
- Can I have set up a separate contact for billing? What are they able to access?
- Can I add more volunteers, installations, or upgrade later?
- How do I print an invoice?
- What is my administrator password? How can I change it?
- When will my card be charged for auto-renewal of a subscription?
- VSP Referral Program! Share VSP and save
- Ensure the primary contact for your VSP subscription is up to date
- What is the price/cost of the program?
- What is the difference between the Lite and Standard Editions?
- Can I expand my subscription to schedule more volunteers or use VSP on more computers?
- How do I control who gets emails from Rotunda Software?
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Database Questions 15
- What steps are taken to ensure that our data (volunteer names, addresses, phone numbers) remains secure?
- I keep getting the error message "Empty response from server." How do I solve this?
- How do I configure VSP to work with a firewall or proxy sever?
- Can we install VSP on a server and then access the program from multiple clients? Can we use terminal shifts (e.g. Remote Desktop or VNC)?
- How do I backup my database?
- Restore from auto backup (undo a mistake to your database)
- What options do I have to fix a mistake I made in my database or schedules?
- How can I set up VSP for Salvation Army bell ringers?
- What is historical scheduling data, and why would I want to clear it (or not)?
- Restore schedules from auto backup
- Using the "Fill positions" mode on schedules
- Uncover scheduling conflicts before finalizing the schedule
- Using the preferred serving frequency on a "by job" basis
- How can I set up VSP for Adoration?
- How can I use VSP for Emergency Medical Service (EMS) Agencies?
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Volunteers 32
- How do I import my volunteers from a spreadsheet?
- What are Locations and how do I use them?
- Is it possible to enter two or more email addresses for a volunteer?
- Edit Multiple Volunteers
- How can I schedule groups in VSP?
- Edit a large group of volunteers at the same time
- See important volunteer info at a glance
- Schedule a group of volunteers
- Fill more shifts, more quickly by allowing group sign-ups
- Shortcut to find and edit a volunteer's profile
- Keep underage volunteer contact information private
- View volunteer information at a glance
- Organizing volunteers at multiple locations
- Filter and sort your volunteers
- Using the Comments field to track extra volunteer data
- What is the difference between inactive and dormant volunteers?
- How can I see all the days one particular person was scheduled?
- Using the Hours Scheduled report to remove a position for volunteers to maintain balance
- Using the Hours Scheduled Report to add a position for volunteers to maintain balance
- Removing a position or person from a schedule
- Why won't VSP let me have two schedules with overlapping dates?
- How can I tell how a volunteer was placed on the schedule?
- Why aren't my preassignments appearing in the schedule?
- How does "Preassign these teams to the 1st through 4th week of every month" work?
- How can I preassign a volunteer for just one particular date?
- How do I set up a preassignment for a whole team of people?
- How can I generate a list of teams for a particular job, or a list of all my teams?
- Why is it that if someone on a team requests dates of unavailability, the scheduler does not honor these and still schedules them?
- How can I set up a volunteer so they can serve every other weekend?
- Preassignments and Auto Scheduling
- Exporting a list of your preassignments
- When to set a volunteer as "Sub only"
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Custom Fields 7
- How can I create custom fields for my database?
- Allowing volunteers to view and update custom fields
- Storing data not tracked in VSP's common fields
- Track volunteer information that doesn't fit into a preformatted field
- Target volunteers based on custom information
- Report on custom information
- How do I import custom fields?
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Families 6
- How can I enter an unavailable time for an entire family at one time?
- Can I CC parents for minor volunteers?
- How do I ensure that a family is always scheduled together?
- How do I ensure that family members are not scheduled at different times on the same weekend?
- Making sure one parent or family member is not scheduled when another one is scheduled
- Allow some families to be split up in jobs that are marked to have families always scheduled together
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Jobs and Subdivisions 11
- How do I set up my Jobs?
- How can I add subdivisions without deleting positions from the current schedule?
- How can I remove subdivisions without deleting positions from the current schedule?
- Keep assignments in particular jobs private
- Create Job Folders to stay organized
- Change the order in which jobs appear on schedules
- Easily qualify volunteers for all subdivisions in a job
- Allow volunteers to be scheduled in two positions at the same shift
- How to add a job description
- Using titles to schedule volunteers
- Scheduling Adoration with VSP
Last Updated
Jan 11, 2023