Tokens are used to represent information that changes depending on the volunteer to which it pertains, called the focus volunteer. Tokens are used in the content of emails, the Web Terminal, and as fields in rosters. 

When tokens are included in the body (or subject) of an email, the focus volunteer is the volunteer to whom the email is sent. In the Web Terminal, the focus volunteer is the volunteer who is logged in. In rosters, the focus volunteer is the volunteer listed on that line of the roster. 

Tokens are always enclosed in curly braces when used in the Announcements pane and Web Terminal pane. For example, the text {{FirstName}} will be replaced by the first name of the focus volunteer.