Sending volunteers an email to help them reset their password
If a volunteer forgets their Web Terminal login information or is simply having a hard time logging in, use a preconfigured email template to send it to them. The template already has the needed tokens in place, making dealing with those "I forgot my password!" emails a breeze!
- From VSP's Announcements pane, click the "+" button at the top of the screen.
- Hover your cursor over "Templates >" in the drop-down menu, select "Preconfigured," then select the "Reset User Password" template.
- At the top of the email in the "To" line, click the "x" next to "All volunteers" and begin typing the name of the volunteer who needs this email. A drop-down list of names will appear; select the volunteer's name from the list.
- Click "Preview", then click "Send to..." when you are ready.
NOTE: The email templates are fully customizable. We recommend personalizing the message by updating the text!