Web Terminal
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Web Forms
- What are Web Forms? How can I see all the changes made online by volunteers?
- How can I set up my Web Forms to process automatically?
- Export web forms for archiving purposes
- Reply to volunteers when they submit forms online
- Notify others about important Web Forms
- How do I turn on email notifications for pending Web Forms?
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Enrollments
- How can I set up the enrollment form to just capture assignments?
- How do my volunteers enroll online?
- Post an Enrollment Form on Your Organization's Website
- Volunteers can choose their shifts when they enroll
- How can I use Enrollment Forms to allow existing volunteers to update their profile and sign up for shifts?
- Get new volunteers involved with VSP Enrollment forms
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Web Terminal
- How can I see what the Web Terminal looks like from the volunteers' point of view?
- What do I need to do in order for the changes I made in inside VSP to appear in the Web Terminal online?
- How do I add my organization's logo to the Web Terminal?
- How do I control what the volunteers have access to when logged in to the Web Terminal?
- How do I use the Shift Plan?
- Easily integrate VSP with your organization's website.
- Help volunteers connect to the Web Terminal by placing a banner on your website.
- Display the schedule on the Home tab of the Web Terminal
- Edit schedules, track attendance and add new positions using the Web Terminal
- Volunteers can comment on shifts
- Control which jobs volunteers can add to their profiles
- Give staff members Web Terminal access
- Save notes that volunteers submit online
- Preview changes in your Web Terminal without even opening your web browser
- How can I view the desktop version of the Web Terminal on my phone?
- Share the printable Web Terminal Guide with your volunteers
- What turns on the Web Terminal?
- Can't add shift preferences: "No shifts match the criteria in your profile"
- How can I customize what volunteers can see and update in the My Profile tab?
- Point volunteers to a tutorial on how to use the Web Terminal
- How can I customize the text in the Web Terminal to make my messages stand out?
- Why are my volunteers getting the message that the Web Terminal for our organization is disabled?
- Shorten URLs to put links on documents
- How can I train Leaders to use the Web Terminal?
- Why can't one family member 'switch to' another in the Web Terminal or mobile app?
- How can I keep volunteers' contact information private to members of other jobs when logged into the Web Terminal?
- How do I turn off the ability for volunteers to submit preference changes via the Web Terminal after the schedule has been created?
- How do I post schedules on my organization's website?
- What is a Live Schedule Post?
- Include phone numbers on schedules to foster communication among scheduled volunteers
- Personalizing schedules and rosters
- How can a volunteer automatically add their scheduled times to their Outlook, Google, or iCal calendar?
- How do I post a schedule to the Web Terminal (online)?
- The List of available positions says ''and more...''. How can I list more positions?
- Why is the schedule name different in the Schedules pane versus the Web Terminal Full Schedules tab?
- Why is the order of volunteers in a job different on the Web Terminal and inside of VSP?
- Full schedule not showing up on the Web Terminal
- Why don't my unfilled positions have a ''Volunteer Now'' link?
- How do I renew my subscription?
- Host a Volunteer Training Night
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Managing Leaders and Web Admins
- What is a Leader?
- Creating and using Web Admins
- What is the difference between a Leader, a Web Admin, and an Installation Admin in VSP?
- How do I assign a Web Admin or a Leader?
- BCC Leaders on Processed Web Forms
- How can a Leader edit the schedule?
- Designate Leaders to stay powerfully connected to volunteers
- Use Web Admin access to edit schedules from your smartphone
- Request a sub on behalf of a volunteer from your smartphone
- Keep Leaders in the loop
- Enable Leaders to add new volunteers
- Allow Leaders to work on a schedule before it is Live
- Use Leaders to track attendance
- Private Rosters for Leaders
- Access the admin view on your phone
- How can I edit a Leader's privileges?
- How do I set up Admins and Leaders?
- How can I allow my Leaders to edit the shift plan?
- Sending emails with Polls or RSVPs
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VSP App
- What is my Organization ID for the mobile app?
- How do I take a screenshot on my phone?
- Will I be notified of changes made by my volunteers through the app?
- VSP mobile app for volunteers
- How can I change what is displayed in the app?
- Can I check a volunteer in from the VSP volunteer app?
- When I click on a link in the email, it opens the Web Terminal instead of the app. How do I fix this?
- I am a Leader and I want to go to the Web Terminal instead of the app. How do I do this?
- How can I preview the app during a trial period?
- Allow volunteers to see all open positions in the app
- Limit volunteers to only see others scheduled in their job on the app
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Subs, Swaps, and Trading
- How do I undo a sub request?
- How can I keep certain volunteers from receiving Sub request emails?
- Send "Swap Request" emails when flagging a swap on the schedule inside of VSP
- Turn off Swap Request emails for specific volunteers
- Limit swap request emails sent to volunteers
- Cancel Assignment vs. Swap Request
- Send sub requests to more volunteers to get positions filled
- How can I set up the Web Terminal so that volunteers can trade positions?
- Sending a sub request to only particular volunteers
- Can I limit the number of assignments or swap requests a volunteer can request?
- Request a sub on behalf of volunteers from inside of VSP!
- What happens when a volunteer requests a swap?
- Who will get a swap request email?
- Is there a way to re-post a sub request if no one has responded?
- Save VSP roster settings
- Cleaning up rosters that include a list in one cell
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Usernames and Passwords
- How are volunteers assigned their Web Terminal usernames and passwords?
- How can I retrieve login information should a volunteer lose it?
- How do my volunteers receive their usernames and passwords?
- Send Web Terminal login information only to new volunteers
- Find and edit volunteer usernames and passwords
- I changed my password, but I still cannot log on to VSP.
- Volunteers lose their login info? Send it to them easily!
- How do I send my volunteers the information they need to login?
- Setting my volunteer password
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Schedules and Rosters on the Web Terminal
- How do I post another schedule to the Web Terminal?
- How do I post a roster to the Web Terminal?
- How can I make sure volunteers only see schedules that relate to jobs in which they are qualified to serve?
- What is the difference between a Live schedule and a Live Schedule Post?
- Only show volunteers the schedules for a certain job in the Full Schedules tab
- Focus on a particular job when viewing the schedule
- Display only future dates on Live Schedule Posts online
- Delete old Full Schedules posts and Rosters posts from the Web Terminal
- Post a schedule online that only contains unfilled positions
- Exclude certain volunteers' information from rosters and schedules.