Online Knowledge Base
Chapters
-
Text Messaging 9
- How do I turn on automatic SMS reminders?
- Is there a fee for SMS reminders?
- Send text message reminders to volunteers who specifically request to receive them
- Send a blast text message to a group of volunteers!
- How can I see the mobile version of the Web Terminal when I am on my regular computer?
- Text volunteers their scheduled dates
- Open SMS account for sending text messages to volunteers
- How can I close my text messaging account?
- What happens if volunteers reply to a text message I send?
-
Automatic Reminders 9
- How do I turn on automatic email reminders?
- How can I set up the Web Terminal so volunteers can manage their auto reminder settings?
- Set up automatic emails to notify volunteers of open positions in the coming week
- How can I block automatic reminders for certain jobs or volunteers?
- Update the "From" address used for automatic emails
- Change when automatic text reminders are sent
- Customize the Text of Automatic Reminders
- How do I turn off reminder emails for volunteers who have requested a sub?
- How can I turn OFF automatic email and SMS reminders?
-
Announcements 43
- How can I send an email to all of my volunteers?
- How do I send a reminder to just volunteers who are scheduled for the coming week?
- How do I send an email to the volunteers in just one job?
- How do I see what an email will look like when the volunteers receive it?
- How do I print emails that can then be mailed to volunteers without internet access?
- Why does my email address show as "[email protected]" when I send emails through the Announcements pane?
- How do I copy and paste in VSP?
- How do I include volunteers' shift preferences or can't serve times in an email?
- How do I save an email so I can re-send the same email at a later date?
- When certain volunteers reply to my emails, their reply is bounced back to them! What is going on?
- When sending email reminders, some volunteers are receiving emails even if they are not scheduled in the specified date range. Why is this?
- How do I change the "From" address for all emails?
- Save VSP emails for future use
- Embedding links when using the Announcements pane
- Send an email just to volunteers who haven't signed up for shifts
- Quickly view and update the "From" address when using the Announcements pane
- Copy and paste text within Volunteer Scheduler Pro
- Sending volunteers an email to help them reset their password
- Print personalized letters for volunteers without email
- Using Tokens in the Announcements
- Find and send your Organization ID to your volunteers
- Send an email to volunteers scheduled at a specific shift
- Emailing new volunteers to introduce them to VSP
- Creating Custom Tokens to Limit Who Can See Information in an Email
- Using filters to group volunteers matching certain criteria
- Add attachments to emails
- BCC leaders on email or text Announcements
- Viewing responses to polls and RSVPs
- What is a token?
- Why are some of my emails ending up in volunteers' Spam/Junk folders?
- Manage your volunteers' automatic email settings from their profiles
- Remind volunteers who have not logged in to the Web Terminal
- Share the VSP app with volunteers
- Use VSP's preconfigured email template to easily request updates to volunteers' availability before the next scheduling cycle
- How can I re-send sub request emails?
- How do I turn off the (request a sub) in emails?
- How do I remove a volunteer from automatic emails?
- Personalize automatic emails sent through VSP
- Is there any way to make the automatic reminder for open positions email go out on more than one day?
- Is there a way to have different automatic email reminders sent out for each job?
- What is the maximum attachment size for emails?
- Identify and Filter for Offline Volunteers
- How do I send an email to a hand-picked group of volunteers?
Other Resources
VSP Help Topics
- Setup
- Scheduling
- Web Terminal
- Communication
- Reporting and Attendance